Shipping Policy

Thank you for shopping with Legacy Active! This Shipping Policy explains how your order is processed, shipped, and delivered.

Made-to-Order Products

All products are made to order to ensure quality and reduce waste. Because of this process, please allow time for production before your order ships.

Processing Time

Orders are typically processed within 3–7 business days after payment confirmation. During high-volume periods, launches, or holidays, processing times may be slightly longer. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times begin once your order has been shipped:

  • United States: 5–10 business days
  • International Orders: 7–21 business days (may vary depending on destination and customs processing)

These timeframes are estimates only and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Promotions such as free shipping may be offered from time to time and will be clearly displayed on the website when active.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Delays

Occasionally, delays may occur due to factors outside our control, including:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • High order volume periods

LEGACY ACTIVE is not responsible for delays once an order has been handed to the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at shoplegacyactive@gmail.com. Changes may not be possible once production has started.

Lost or Missing Packages

If your tracking shows a package as lost or significantly delayed, please contact us within 7 days of the estimated delivery date.

We will work with the shipping carrier to investigate and resolve the issue, which may include a replacement or refund where appropriate.

Contact Us

For shipping-related questions, contact: shoplegacyactive@gmail.com