Return Policy

We want you to be satisfied with your purchase. If you're not completely happy, you may request assistance within 30 days of delivery.

Made-to-Order Products

Due to the made-to-order nature of our products, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, change of mind, or ordering mistakes. Returns, replacements, or refunds are only offered for items that arrive damaged, defective, incorrectly printed, or materially different from the item ordered.

Customers are responsible for reviewing product descriptions and size charts before placing an order. Incorrect size selection does not qualify for a refund or replacement.

Approved Return Eligibility

To be eligible for a return, items must be:

• Unworn
• Unwashed
• In their original condition
• With all original tags attached

Return Authorization Requirement

Returns must be approved before being sent back. Returns received without prior authorization may not be accepted. Once your request is approved, return instructions and the return address will be provided via email. 

Return requests are typically reviewed within 3–5 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We will review your claim and provide a replacement or refund when appropriate.

Order Cancellation Policy

Orders may be canceled within 24 hours of purchase. Once production has begun, orders cannot be canceled or modified.

Lost Package Policy

If your package is lost in transit, please contact us within 7 days of the estimated delivery date. We will work with the carrier to investigate and determine an appropriate resolution.

Delivered but Missing Packages

If tracking shows a package as delivered but the customer reports it missing, Legacy Active may require a carrier investigation before approving a refund or replacement.

Incorrect Shipping Address Policy

Customers are responsible for providing accurate shipping information at checkout. Legacy Active is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Buyer’s remorse or change-of-mind requests
• Incorrect size selection (customers are responsible for reviewing size charts before ordering)
• Accidental orders
• Final sale or clearance items
• Gift cards
• Customized or personalized products
• Items that have been worn, washed, altered, or damaged after delivery

Once an approved return, replacement, or refund request has been reviewed, we will notify you of the approval status.

Refunds

Approved refunds will be issued to the original payment method within 5 business days after the returned item has been received and inspected. Financial institutions may require additional processing time.

Exchange Policy

We do not offer direct exchanges. If you need a different size or item, please initiate a return (if eligible) and place a new order.

Refused or Undeliverable Packages

Orders returned to us due to an incorrect address, refusal of delivery, or failure to collect the package may be subject to additional shipping charges before reshipment.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Payment Disputes

If you experience an issue with your order, please contact us before initiating a chargeback so we can attempt to resolve the matter directly.

Consumer Rights Disclaimer

Nothing in this policy limits any rights available to consumers under applicable consumer protection laws.

Contact Us

For all return and refund inquiries, please contact us at: shoplegacyactive@gmail.com. Please include your order number and a brief description of your request.