FAQs
What is Legacy Active?
Legacy Active is a performance-focused athletic apparel brand designed for training, movement, and everyday wear. Our goal is to deliver high-quality, durable, and comfortable pieces built for an active lifestyle.
Are your products made to order?
Yes. All products are made to order. Each item is produced after your purchase is placed to ensure quality and reduce waste.
Where do you ship from?
Orders are fulfilled through a global production and shipping network depending on product type and customer location. This helps ensure efficient delivery worldwide.
How long does shipping take?
Orders are typically processed within 3–7 business days before shipping. After your order ships, estimated delivery times are:
- United States: 5–10 business days
- International: 7–21 business days (varies by location and customs)
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary depending on destination and customs processing. Note, Legacy Active is not responsible for additional custom or duty fees that come with international shipping - this is the responsibility of the customer.
Why hasn’t my order shipped yet?
Because all items are made to order, there is a short production period before shipping. You will receive a tracking number as soon as your order has been fulfilled and shipped.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking updates to appear.
Can I change or cancel my order?
Orders can only be changed or canceled while they are still in processing. Once production has started, changes or cancellations may no longer be possible.
If you need help, contact us as soon as possible at shoplegacyactive@gmail.com.
What should I do if my order is delayed?
Delays can occasionally occur due to production time, carrier delays, weather, or customs processing (for international orders).
If your order is significantly delayed, please contact us and we will assist you.
What if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and photos of the issue.
We will review your case and provide a replacement or refund if applicable.
Do you offer refunds or returns?
Yes. Returns are accepted within 30 days of delivery for eligible items. To initate a return, please email us at shoplegacyactive@gmail.com with your return reason and order number.
Items must be unused, unwashed, and in original condition.
Some items such as final sale or worn products are not eligible for return.